Terms of Use

Welcome to our company's website. The website www.xplora.city is the electronic system for information and booking on tours and services provided by the company itself, with its registered office at Gallikis Dimokratias 13, Kavala, VAT Reg No 076456413 and Tax Office of Kavala, email address hello@xplora.city (hereinafter referred to as the "COMPANY").

The following terms and conditions cover exclusively any sale of products and / or services through the COMPANY's electronic booking system located on the website www.xplora.city (hereinafter the "site"). Any other Terms and Conditions are expressly excluded. Any User who enters and transacts or makes use of the services of the electronic booking system (hereinafter the "Customer" or "User" respectively) shall be deemed to consent to and unconditionally accept the terms set forth herein, without exception. If a User does not agree to these terms, he/she must refrain from using the electronic booking system and from any transaction with it. The COMPANY reserves the right to change the terms of use at any time.

1. Information & Products

COMPANY is committed to the truth, accuracy and completeness of the information provided on the website, regarding the identity and details of both COMPANY and its suppliers, as well as the main characteristics of the products or services available through the electronic booking system.

The COMPANY reserves the right and is not elligible for any technical or typographical errors, made by error, oversight or due to reasons of force majeure, which it agrees to correct if they come to its attention.

2. Limitation of Liability

The COMPANY in the context of its transactions through the electronic booking system informs the Customer based on the data kept each time on the availability or not of the seats per tour and in no case can guarantee their availability. In any case, the COMPANY undertakes to inform the Client in time for the non-availability, which it has no further responsibility.

The COMPANY tries to provide high quality services on a daily basis. In good faith, the COMPANY is not responsible and not commited for any errors in characteristics, photos and prices of products or services listed on the site and cannot ensure that there will be no errors from any cause when entering/updating the characteristics of the price of a product and/or services of this.

The COMPANY has no liability from any unauthorized third party interventions in products or services or information available through the electronic booking system.

The COMPANY does not in any way declare that the information contained in the documents and communications published on this server is suitable for any purpose. Any such document and related graphics are provided "as is" without any warranty of any kind.

The COMPANY has the right to delete or not to publish opinions or reviews, which it considers at its absolute free discretion as contrary to the law, its terms and purposes.

The COMPANY shall not be liable for compensation for any damage and moral damage resulting from the inability to provide services for reasons beyond its operational activity (strikes, civil unrest, natural disasters, military operations, force majeure).

The COMPANY makes every effort to provide high quality services but cannot guarantee that there will be no interruptions or errors.

3. Responsibility of the User

Every User is free to use the site in accordance with the law and morality. The responsibility for the contents of the transactions belongs exclusively to the User. The COMPANY does not exercise any kind of correction or intervention on the data transferred by the User. The User must fill in correctly and accurately the following fields: name, address, message, in the online contact forms. The use of the site is subject to Greek, European and International laws and the User agrees not to use our site in order to violate these laws.

In the context of the above, the User agrees and undertakes not to use the electronic reservation system for:

- Sending, publishing, e-mailing or otherwise transmitting any content that is illegal for any reason, causes unlawful offense and harm to COMPANY or any third party or violates the confidentiality or privacy of any person's information,

- Sending, publishing, e-mailing or otherwise transmitting any content that causes offence to users' morals, social values, minors, etc,

- Sending, publishing, e-mailing or otherwise transmitting any content to which users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements).

- Post, publish, e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

- Sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware,

- Intentionally or unintentionally violate any applicable laws or regulations,

- Harassment of third parties in any way,

- Collecting or storing personal data about other users.

Furthermore, the User agrees that all members, associates, employees, management, and other associates of the COMPANY are not liable for anything arising from third parties using the site.

Any use contrary to the foregoing, in addition to the incidental and/or civil penalties, will result in the termination of the services provided without any notice.

5. Intellectual & Industrial Property Rights

All the content of the e-shop, including the distinctive titles, trademarks, trademarks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the electronic reservation system.

In addition, any software available for downloading from this server is the intellectual property of the COMPANY:

- The use of such documents from this server is limited to informational and non-commercial purposes only or is for personal use only and will not be copied or put on another computer network or distributed by any other means of communication,

- No interference whatsoever will be made with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.

Any copying, transfer or creation of derivative works based on this content or misleading the public about the actual provider of the electronic booking system is prohibited. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any manner or means for commercial or other purposes is permitted only with the prior written consent of COMPANY or any other copyright holder.

In particular, the names, images, logos and distinctive features representing the electronic booking system under the Xplora trademark or third parties and their products or services are exclusive trademarks of COMPANY or third parties respectively protected by the relevant trademark laws. Their appearance on the site should in no way be construed as a transfer or assignment of a license or right to use them.

6. "Links" to other websites

The COMPANY does not control the availability, the content, the policy of protection of personal data, the quality and completeness of the services of other websites and web pages to which it refers through "links", hyperlinks or advertising banners such as the reservation system, and payments. Therefore, for any problem that may arise during their use, the User must address directly to the respective websites and webpages, which are responsible for the provision of their services. The provision of links to the electronic reservation system is for the User's convenience and the COMPANY does not in any case approve, does not accept and is not responsible for the content of any link.

7. Protection of Personal Data

The protection of the Customer's personal data is governed by the General Data Protection Regulation 2016/679/EU and in general the applicable national and European legislative and regulatory framework for the protection of personal data. For more information on the use of the Customer's personal data please read the Privacy Policy.

8. Newsletters - Contact list (Newsletters / Mailing lists)

In order to subscribe to the Company's Newsletters and the relevant Newsletters list, the user, after completing the required fields for the creation of a customer account, selects the relevant indication for the acceptance of receiving the Company's newsletters.The Company regularly sends newsletters to its users, who retain the right to unsubscribe at any time.

The User can register his/her email address at various points of the site to receive newsletters

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.